チェンマイラム病院の従業員レベルは最低だった。

医療ハブを目指すタイ。しかし・・・医療というサービス業でまだまだ発展段階にある。従業員教育がまだまだなっていない。日本はサービス業では、世界一で、残念ながらタイはその水準には永久に到らないような気がする。

チェンマイラムメディカルビジネス(CMR)はタイ国ムアンチェンマイ郡の上場病院だ。つい最近、CMRで治療を受けて、支払いをする際に嫌な扱いを受けたので書く。日本語で書くと、チェンマイ在住の日本人引退者に嫌な気持ちにさせることになるため、英語で書くことにした。

The below is the abreast of CMR which located muang Chiangmai, Thailand.

Chiang Mai Ram Medical Business Public Company Limited is a Thailand-based company engaged in the provision of medical services. The Company operates a 180-bed general hospital, namely Lanna Hospital, which is located in Muang District Chiang Mai province. The hospital has 36 diagnosis rooms. Lanna Hospital provides a full range of around-the-clock inpatient and outpatient services with a full capacity of approximately 950 outpatients per day. It services include intensive care unit (ICU), dental clinic, orthopedic surgery, child clinic, X-ray, cancer clinic, eye, nose and throat clinic, heart center, and full equipped operation rooms. It also offers an emergency ambulance service and an international patient center. On December 9, 2011, Vibhavadi Medical Public Company Limited acquired 83.75% shares of the Company resulting in it becoming a majority shareholder of the Company.

(Below is my personal experience at the CMR hospital.)
I have recently been to see a doctor at CMR. After a short operation, I tried to use my insurance to pay some BT6600. My insurance is issued by JI Accident & Fire Insurance Co., Ltd. It was about 10 past 17:00 hours.

What happened is below.

・The casher (Pacharin, K) say she can’t make my payment cashless. Because my insurance document is written in Japanese language, therefore, she insisist she doesn’t understand that.That is the reason why she does not want to make it cashless payment.
・The casher(Pacharin, K) say I have to deposit BT6600 today, then she will return that money tomorrow. Unfortunately, I have Air Asia flight to BKK early in the next morning. Therefore, it is impossible for me to come to CRM to receive the amount.
・I say‘why don’t you use your interpreters?'. She replied they go home already. So, CRM’s Japanese language service seems to be daytime only. If so, CRM should make it clear for the patients in thier emergency cases.
・I have an SCB bank a/c in Bangkok, then I asked her ‘why don’t you remit the amount to my bank a/ctomorrow?’. However, she denied it like a casher machine. This Pacharin, K is a very stupid woman who just sticks to insist to get the money from me on that night. Why didn't CMR employ English speaking casher or casher who can think logically? Hiring her is the fault of CMR's management.
・No way! I suggest her to call to JI Accident & Fire Insurance Co., Ltd’s HELP DESK. Her answer is that ‘she had called them already, but nobody understands English & they speak only Japanese. Oh no!, nobody put Japanese-language-only–person to HELP DESK in Japan (maybe they locate in the USA). This Pacharin is also a very liar against the patients. She would have done anything to have the patients to pay money. She is the same to bar-beer-girls in CNX.
・I have sent my smart phone for repair at the time incidentally. I need to visit the smart phone shop to pick it up by 20:00 hours, because the smart phone shop will be closed at 20:00. I also can’t receive my fixed smart phone tomorrow morning for the early morning flight. I was in a hurry. So, I said, ‘let me call them. I will explain the situation. It is written that I can call them collect.’ However, she seems she doesn’t understand my words. Perhaps, she does not understand the meanings of collect call. Pacharin, K, it means free of charge. You are vey pityful existance. You don’t have to pay any money which you love than your patients.
・I was in a trouble. What if I paid BT6600, the CRM will never return me money. They get my deposit money & the same amounts from the insurance company. In short, CRM is trying to charge me double like the lowest tuktuk drivers. Take care! Later, the insurance company woman (not Mr. Kubota) said it is a good judgement of me not to have paid money at the time. Yes, sure. Pacharin, K would have got money alone. It could be like that, for nobody knows.
・I need to call the Help desk, but have no mobile. Therefore, I decided to go out of the hospital to pick up my mobile to the shop in the Central department store. She send people to stop me but I went to Central to take my mobile. I do not wish to lose my smart phone, of course, for the shake of the misery woman.
・Having received my mobile, I called to the helpdesk. They said they haven’t got any calls from CMR. She is the liar clearly as I had expected. Besides, they have, of course, English capable staffs. Also, they located in LA. It is a big laugh, but it is no wonder for me. It does not surprise me at all. Japanese company is not stupid enough to put Japanese-speaking-only-staffs at the oversea helpdesk division.
・I asked Mr. Kubota, JI Accident & Fire Insurance Co., Ltd to fax over the English written insurance documents. He also explains that Japanese insurance document should be good enough under the agreement between the company & CRM. The CRM seems neglect to explain the insurance system flows to the employees. I also request him to call to CRM to make it sure. He worked good & promptly.
・It seems alright now. I took the late dinner, then called the stupid casher at the hospital. Then, visited the CMR again. It was a very waste of my time.
・There in CMR, I have got angry. Because the casher ladies including Pacharin, K called me ‘BAKA=fuck off’repeatedly. I haven’t ever been told like that in Japan &other countries. Thanks for my first experience. The CMR's cashers are very rude & crass basically. The are like children.
・I got very angry then asked to talk to the big guy of the hospital & decided to send complaint after my trip. I am waiting for the response.

Above is what happened truely at the hospital,I bet. What I wanted to tell is the service sector in Thailand is still very under development level. These things are unthinkable in the developed society. CMR is the very local hospital, hiring the lowest employees without any job education. Especially, I was terribly surprised that they have kept on shouting at me 'baka, baka, baka...'. See those cave women go. I will tell the doctors & nurses are very good however. This is what CMR takes. Do you have any ideas to buy CMR stock? I have none.

CMRの株価の動きは鈍い。タイの田舎病院だ。オレンジはBGH、緑はCMRでCMRはいかにも出来高の細い低流動性銘柄だ。
CMR

日本語は「バカ」という言葉だけ知っているのがチェンマイラム病院だ。病院はバンコクか、マレーシアのIHHにでも行く方が良いだろう。礼儀を知らない従業員を抱える企業の株主にはなりたくないものだ。
CMR01
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この記事へのコメント

チェンマイラム病院からの回答 - NINJA250 - 2012年10月22日 14:38:36

顧客(私)に向けてバカバカと連呼したチェンマイラム病院へ抗議Eメールを送付した。返事が来たので公開する。
These are the answers from CMR.
チェンマイラム病院からの回答
Greetings from Chiangmai Ram Hospital.
>
> Your email is well received. We would like to thank you
> for your feedback in our hospital service. We will pass
> your email to our Director and will get back to you once
> we receive any further information regarding this matter.
>
> We apologize deeply for an inconvenience.
>
> Best regards,
> Supattra Salatong

>
> Customer Relations Department
> Chiangmai Ram Hospital
> Tel + 66 53 920 300 begin_of_the_skype_highlighting FREE + 66 53 920 300 end_of_the_skype_highlighting

Chiangmai Ram Hospital would like to thank you for the
feedback and suggestion you have given to us regarding
the service given by our staff. The Executive Board
Commitee acknowledged this problem and has already
informed the head of the related department to improve
the quality of service.

Best regards,
Pramuk Unachak, MD.
Board Committee

Chiangmai Ram Hospital
Tel + 66 53 920 300 begin_of_the_skype_highlighting FREE + 66 53 920 300 end_of_the_skype_highlighting

My answer is below, lol.
OK
Please give my words to Pacharin, K.
The persons who says baka is the real baka.
After you transmit my word to her, please let me know.

Thanks

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